Home / Legal / Privacy Policy
Privacy Policy
Effective date: 1 October 2026
This Privacy Policy explains how O Guia da Luz Ltd ("O Guia da Luz", "we", "us"), Registered in England and Wales, Company No. 14000000, VAT No. GB 400 0000 00, registered office 48 Clerkenwell Road, London EC1M 5PS, United Kingdom, collects and uses personal data when you use oguiadaluz.com. We are the data controller and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information we collect
- Information you give us – name, email address, phone number and details you enter in our forms (e.g. the service you need, preferences).
- Information collected automatically – IP address, browser and device type, pages visited and cookie data (see our Cookie Policy).
- Correspondence – messages you send us by email or phone.
2. How we use it and our lawful bases
| Purpose | Lawful basis (UK GDPR Art. 6) |
|---|
| Responding to your enquiry | Steps prior to a contract (6(1)(b)) and legitimate interests (6(1)(f)) |
| Providing our services (lighting design, the supply of light fittings and lighting installation) | Contract (6(1)(b)) |
| Newsletters and marketing | Consent (6(1)(a)) under PECR |
| Website analytics | Consent (6(1)(a)) via our cookie banner |
| Accounting and tax records | Legal obligation (6(1)(c)) |
| Establishing or defending legal claims | Legitimate interests (6(1)(f)) |
3. Who we share it with
We share personal data only with trusted processors that help us run our business – hosting, email and CRM providers, analytics tools, our accountants and subcontractors who deliver the service – under written data processing agreements. We never sell your personal data. We may disclose data where required by law.
4. International transfers
If data is transferred outside the UK, we use appropriate safeguards such as the ICO's International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or UK adequacy regulations.
5. How long we keep it
- Enquiries – up to 12 months after our last contact unless you become a customer;
- Customer records – for the duration of the contract and 6 years afterwards (limitation period);
- Marketing data – until you withdraw consent;
- Accounting records – 6 years as required by HMRC.
6. Your rights
You have the right to access, rectify, erase, restrict, port and object to the processing of your data, and to withdraw consent at any time. See Your Data Rights. You can also complain to the Information Commissioner's Office (ICO).
7. Automated decisions
We do not make decisions based solely on automated processing that produce legal or similarly significant effects.
8. Security
We use appropriate technical and organisational measures, including encrypted connections (SSL/TLS) and access controls.
9. Contact us
O Guia da Luz Ltd
48 Clerkenwell Road, London EC1M 5PS, United Kingdom
Registered in England and Wales, Company No. 14000000, VAT No. GB 400 0000 00
Tel: +44 20 7946 0123 · Email: info@oguiadaluz.com
10. Changes
We may update this policy. The latest version is always published on this page with its effective date.
Home / Legal / Terms & Conditions
Terms & Conditions
Effective date: 1 October 2026
About us
oguiadaluz.com (the "Site") is operated by O Guia da Luz Ltd, Registered in England and Wales, Company No. 14000000, VAT No. GB 400 0000 00, registered office 48 Clerkenwell Road, London EC1M 5PS, United Kingdom. Contact: info@oguiadaluz.com, +44 20 7946 0123.
Using the Site
By using the Site you agree to these Terms. You must not misuse the Site, introduce malicious code, scrape content automatically, or submit false information.
Our services and prices
We provide lighting design, the supply of light fittings and lighting installation. Prices shown on the Site are in pounds sterling (GBP) and include VAT where applicable. Information on the Site is an invitation to treat; a contract is formed when we confirm your booking or quote in writing.
Cancellations
If you are a consumer you may cancel within 14 days as described in our Cancellation & Refund Policy.
Our responsibility to you
Under the Consumer Rights Act 2015 we will perform our services with reasonable care and skill. If something is not right, we will put it right or, where that is not possible, give you an appropriate price reduction.
Limitation of liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law. We are not liable for losses that were not reasonably foreseeable, or for business losses where you use the Site as a consumer.
Complaints
Please email info@oguiadaluz.com. We aim to acknowledge complaints within 2 working days and resolve them within 14 days.
Governing law
These Terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. We may update these Terms from time to time; the version published on the Site applies.
Home / Legal / Cookie Policy
Cookie Policy
Effective date: 1 October 2026
oguiadaluz.com uses cookies and similar technologies in line with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR.
What are cookies?
Small text files stored on your device that help the Site work, keep it secure and show us how it is used.
Cookies we use
| Type | Purpose | Consent needed? |
|---|
| Strictly necessary | Core functionality, security, remembering your cookie choice | No |
| Analytics | Understanding how visitors use the Site so we can improve it | Yes |
| Marketing | Measuring campaigns and showing relevant adverts | Yes |
Managing cookies
You can accept or reject non-essential cookies in our banner and change your mind at any time: change cookie settings. You can also block or delete cookies in your browser settings.
Contact
O Guia da Luz Ltd
48 Clerkenwell Road, London EC1M 5PS, United Kingdom
Registered in England and Wales, Company No. 14000000, VAT No. GB 400 0000 00
Tel: +44 20 7946 0123 · Email: info@oguiadaluz.com
Home / Legal / Cancellation & Refund Policy
Cancellation & Refund Policy
Effective date: 1 October 2026
Your right to cancel
If you are a consumer and booked with us at a distance (online, by phone or email), you have the right to cancel within 14 days of the contract being made without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you ask us to start work within the cancellation period and then cancel, you will pay a proportionate amount for the service provided up to that point. You lose the right to cancel once the service has been fully performed at your express request.
How to cancel
Email info@oguiadaluz.com or write to 48 Clerkenwell Road, London EC1M 5PS, United Kingdom. You may use this wording: "I hereby give notice that I cancel my contract for the following service: [service], ordered on [date]. Name, address, date."
Refunds
We will refund you within 14 days of receiving your cancellation, using the same payment method you used.
If something goes wrong
Under the Consumer Rights Act 2015, if our service is not performed with reasonable care and skill you can ask us to repeat it or fix it free of charge, or, if that is not possible, receive a price reduction or refund. Please contact info@oguiadaluz.com with details and photos where possible.
Alternative dispute resolution
If we cannot resolve your complaint, you may contact Citizens Advice (0808 223 1133) for guidance, or take the matter to court.
Bespoke and made-to-order fittings
Fittings made or adapted to your specification are excluded from the 14-day right to cancel once production has begun, as permitted by the Consumer Contracts Regulations 2013. Standard stock fittings can be returned unused in their original packaging within 14 days of delivery.
Home / Legal / Marketing Communications Policy
Marketing Communications Policy
Effective date: 1 October 2026
We only send marketing emails, texts or calls to people who have opted in, in line with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR. Messages are sent by O Guia da Luz Ltd, 48 Clerkenwell Road, London EC1M 5PS, United Kingdom.
- Channels: email and, if you gave your number and consent, SMS and phone.
- Frequency: usually no more than 1–2 messages per week.
- Unsubscribe from email: click "unsubscribe" in any email.
- Stop texts: reply STOP or email info@oguiadaluz.com.
- We never call numbers registered with the Telephone Preference Service (TPS) without your specific consent.
Marketing consent is optional and is not a condition of using our services.
Home / Legal / Your Data Rights (UK GDPR)
Your Data Rights (UK GDPR)
Effective date: 1 October 2026
Under UK data protection law you have the right to:
- access your personal data (subject access request);
- have inaccurate data corrected;
- have your data erased;
- restrict how we use your data;
- data portability;
- object to processing, including direct marketing at any time;
- withdraw consent at any time.
Making a request
Email info@oguiadaluz.com with the subject "Data request". It is free, and we will respond within one month. We may ask you to verify your identity.
Complaints
You can complain to the Information Commissioner's Office: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, ico.org.uk, helpline 0303 123 1113.
Home / Legal / Disclaimer
Disclaimer
Effective date: 1 October 2026
The information on oguiadaluz.com is provided for general information only. We work hard to keep it accurate and up to date but make no warranties about its completeness or suitability for any particular purpose.
Prices and offers shown are subject to availability and confirmation. Images are for illustration. Testimonials reflect individual experiences and are not a guarantee of results.
Links to third-party websites are provided for convenience; we are not responsible for their content.
Home / Legal / Copyright Notice
Copyright Notice
Effective date: 1 October 2026
All content on oguiadaluz.com, including text, logos, graphics and design, is protected by the Copyright, Designs and Patents Act 1988 and is owned by O Guia da Luz Ltd or used under licence.
You may view and print pages for personal use. Any other copying, distribution or commercial use without our written permission is prohibited.
Some photographs are sourced from Unsplash and used under the Unsplash licence.
If you believe content on the Site infringes your rights, email info@oguiadaluz.com.
Home / Legal / Accessibility Statement
Accessibility Statement
Effective date: 1 October 2026
O Guia da Luz Ltd is committed to making oguiadaluz.com accessible to everyone, in line with the Equality Act 2010. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.
What we do
- Semantic page structure and full keyboard navigation;
- Text alternatives for meaningful images;
- Good colour contrast and resizable text;
- Respecting reduced-motion preferences.
Feedback
If you find a barrier, email info@oguiadaluz.com or call +44 20 7946 0123. We will reply within 5 working days.
Home / Legal / Contact Us
Contact Us
We usually reply within one working day.
| Company details | |
|---|
| Legal name | O Guia da Luz Ltd |
| Trading as | O Guia da Luz (oguiadaluz.com) |
| Registered office | 48 Clerkenwell Road, London EC1M 5PS, United Kingdom |
| Registration | Registered in England and Wales, Company No. 14000000, VAT No. GB 400 0000 00 |
| Phone | +44 20 7946 0123 |
| Email | info@oguiadaluz.com |
| Opening hours | Mon–Fri 9:00–18:00 |
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